Reflections from Call Center Week 2013

I had the pleasure of sitting down with Jason Boies from Salesforce.com the other day to chat about our observations from Contact Center Week, held in Las Vegas in June.

His interview of me is here at Salesforce Marketing Cloud blog.

If you have a different perspective on where the industry is going, click back here and let me know in the comments.  I’d welcome some different perspective.  Thanks.

 

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