Twitter Follow Friday #3

Back for more?  Here’s some more great Twitter rock stars (don’t cringe…they really are!)

@customermgmtiq – Blake Landau is the twitter voice for this outstanding customer service community Customer Management IQ that delivers a tremendously diverse collection of content on best practices and thought leadership on all things customer service.  And Blake is genuine, unpretentious and always willing to lend a hand, provide guidance and help connect fellow professionals

@KateNasser – The People Skills Coach.  So, need I say more? Couldn’t we all use a little refresher on our people skills.  Yes, even you ravenous social networkers.  Maybe even especially now, we need to never forget that nothing substitutes for personal, face to face conversation. Check out the first line of Kate’s bio on her blog.  Doesn’t that just make you want to hang out with her?  Absolutely!

@wimrampen – Here in the USA, we sometimes fall into the trap of thinking that the local customer is the prototype by which all customers can be modeled.  Not true.  Wim is from The Netherlands and views his “passion about customers” through a completely different lens.  It’s important for all of us to take a peep at the world from a different perspective every once in a while.  Wim is also a pioneer thought leader in the specific area of social crm and its strategic and operational impacts on customer relations. 

…Is it still Friday?  Whew! Just under the wire.  Follow these folks and I’ll see you next Friday.

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