Big hotel chain still charging for internet access

After seeing this information come to me in Twitter this morning from Jerry Owyang of Forrester Research @jowang, it started a dialog on the topic and then this commentary from Jerry on his blog:

Although I understand this practice varies by property, it is still the franchisor’s responsibility to set service standards for franchisees that protect and enhance the brand. McDonald’s french fries are McDonald’s french fries – whether in New York, Tokyo or Moscow.

Speak Your Mind